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Maruti Udyog Ltd

Posted byAndrew Thomas 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionSwift Dzire; Order Booking No. 1721; Vasanthi Automobiles, Pondicherry
Warranty StatusDo not know.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care 
Complaint Details

I booked a Swift Dzire with Vasanthi Automobiles (Pondicherry), ZDi version on 23rd of April, 2008. I was given a counter-signed order booking form. Till now there is no clue on when I will get this delivered. I raised a complaint to customer care couple of months back which was routed back to Vasanthi Automobiles itself to resolve it. The dealer expressed his inability to commit a date as he said this is the market status as of now. Last week When I contacted the dealer again, he said that the allotment letter has to come from the company and they cannot do anything till then. This is kind of catch-22 situation. Seems the company has taken for granted, the customers and has just launched the product without any proper planning on its side. Probably this is a pre-empting-marketing strategy as well, whichever it is it is not in the interest of the customer. If bookings are still accepted with a waiting period of 9 months, it talks volumes about the attitude and bureaucratism that is intertwined in their product strategies. Giving interest on the booking amount doesnt enable the company, ethically, to abstain from any communication or transparency in their operations leave alone their delivery.

The problem heightens based on other factors as well. Unconfirmed sources have that this dealer is having problems with the exchequer and there is a huge amount due from their side. This poses increased risk as the dealer may be out of business for sometime or may be even worse. Any issue in the dealer side can make things worse as he is the sole dealer for Pondicherry.

Not sure how the company proposes to take this forward - with lots of question unanswered, I am making one more attempt to log a complaint to Customer care.

I am also logging this call to get a quicker resolution. 

Solution of your complaintImmediate update on the allotment and delivery details. Clarification on the dealers responsibility. Immediate delivery. Update to the public on the actual reasons of the delay. 
ActionPoint 1,2 &3 if not resolved will result in cancellation of order. Will air my grievance and experience in all the possible forums to keep the consumers awake. Will consider sending a RTI request. 
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