|Posted by||S.Rajagopal |
|Organization / Product Details|
|View all Complaints against this organization|
|Organization e-Mail|| |
|Product/Service Description||washing machine, sensation elite sl.no INBO 71602405|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Product Durability |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||there is no particular induvidual , the calls are attended thro call centre |
I have purchased a Whirlpool washing machine model sensational Elite Sl.No.INBO71602405 on 21.05.07. There have been frequent problems with the machine and almost all the service personnel visited our house frequently. I am not able to have the list of visits and the nature of complaints as they are giving any call sheet or copy of the details of fault attended on each visit.
In the present context, I have booked a complaint on 14.10.2008 that my washing machine is not working thro call centre. Thedocket number is 14684.For want of a spare part s ,(they keep changing all the parts) my washing machine has not been attended till date. Imagine the problem of not having a washing machine for 15 days that too in the rainy season.
There is no sensation of Elite in having the whirlpool washing machine. The machine supplied to me is a scrap for which I am suffering.
When I discuss with my friends regarding washing machine I say with folded hands not to go in for the Whirlpool Brand but to go in for either IFB or Siemens.
I am not expecting the miracle of replacement of the machine (which I genuinely deserve), but only timely service because sins once committed cannot be absolved.
S.Rajagopal. (Mob. no +919003144256)
|Solution of your complaint||The firm should replace with a new machine as they have failed to repair this machine |
|Action||I am prepared to wait fior 3 days. |