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Complaint Details
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THE MOBILESTORE / Nokia N73

Posted byAshok Kumar Sabat 
Organization / Product Details
Organization Name
THE MOBILESTORE / Nokia N73
Organization e-Mailmobicares@themobilestore.in 
Product/Service DescriptionNokia N73 , Triplicane, Chennai, on 30/07/2008. Invoice No. TN / 01124 / 00001 / 8225
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating7(in a scale of 1 to 10)
Name of the Company EmployeeStore Manager 
Complaint Details

Sir, I bought a Nokia N73 from the Mobile Store Triplicane, Chennai, on 30/07/2008. Invoice No. TN / 01124 / 00001 / 8225, I had problem wth the set when I brought home, 2nd day I went to the store and complained that the set hangs while talking, restart automaticaly and switchs off while talking, but the store was not ready to accept it, they said it is normal since it is new, slowly the problem will solve, but this conitues and I complained several times, they were not listening to me.

Finally I gave the mobile set to the store on 23/10/2006, now they are saying since it is more then 2 months they will not replace, they will do the repair work and give me back. Even they promised me to give the mobile om 24/10/2008 i,e, within next day but today is 29/10/2008 i.e 7 days but when I call them they are giving me excuses not returning my mobile, please help me, please try to replace the hand set with a new one.
 

Solution of your complaintSince the Problem exists from day on i.e the hand set is defective, please help me to replace with a new one 
ActionNothing, what a layman can do we cant go fight with them, I will take as it comes 
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