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Complaint Details

Tata Indicom partner Huawei

Posted byvinod joshi 
Organization / Product Details
Organization Name
Tata Indicom partner Huawei
Product/Service DescriptionHuawei C2900i
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Dear sir,
I have complaint against Tata Indicom associate partner Huawei Tech. Co. Ltd. The complaint is regarding of my cell C2900i from last month I observed problem on my handset that I can not sent my voice as well as my handfree working is also very poor sometimes it connect sometimes disconnect itself so I visited the Tata Indicom website where I found the service centre location. I visited their service centre “ Triangle SysCom Pvt. Ltd” K-101A, Lajpat Nagar-II and they checked my mobile but they could not rectified it so they told me that you leave for handset with us we will check it. After one week when I visited they told that your mobile has a big issue and it only can be replaced by Huawei company. They issued me “Replacement Certificate” Serial No. 081004128492 on dated 4.10.08 and told me that from where you had buy your mobile that shopkeeper will replace your mobile, when I visited to shop the shopkeeper refused me and given me distributor address and told me that you can replaced your mobile from the distributor ends.
On dated 6.10.08 I went to distributor office “Communication World” Chaman Plaza, Garhi East of Kailash and submitted my Replacement certificate and Mobile handset with its all accessories and they told me that your mobile we will sent to Company and it will take about 15-20 days to replace and I waited again for 17 days.
On dated 23.10.08 when I visited to distributor office they told me that your mobile has back to us without replaced, I was very angry on them why they did it. They told me your mobile has come with objection that its screen cover lost.
I have complaint against Tata Indicom and its partner company Huawei that they have open their service center TVS (True Value Shop) those representing Huawei Tech. Ltd and they had already checked my mobile properly and Issued me Replacement Certificate then why they not replace it. If the company will do these cheap things with their consumer then who will courage to buy Huawei cell phone.

Hoping for favorable action against the company.

Thanking you

Yours truly,

Vinod Joshi

Ref. No. P57NB1792110992

Solution of your complaintSolution is only one that replaced my cell as per your commitment with penalty. 
ActionI dont know know it now but i am sure that Consumer Forum will view it strictly. 
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