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Complaint Details
Pending

virgin mobile

Posted byDilip kumar 
Organization / Product Details
Organization Name
virgin mobile
Organization e-Mailcare@virgginmobile.com 
Product/Service DescriptionVirgin mobile
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintFeatures 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeThe Mobile Store 
Complaint Details

With due repect I am writing this complain to inform that on 26/10/2008 I
got a new CDMA connection worth Rs 2999/-, bearing the number +91
9220544564, from Virgin Mobile towards 50p/min STD plan, from Mobile
Store,
Kashimira Road. On discussing about various conditions applicable towards
my
tariff charges the retailer told that, on making a STD call, on a daily
basis, I would be charged Rs 1.50/min for first 3 mins and thenceforth I'd
be charged 50 paise, but later on I was shocked to know that the plan was
applicable for just 30 mins a day and when I went to the retailer to
clarify
about the authenticity of what he stated, the retailer accepted that he
was
unaware of the plan and he had given a wrong information. In response to
which I returned the connection asking for the refund of money however,
the
retailer blankly declined saying the amount paid was not refundable. I
thenceforth demand for the re-imbursement of the amount paid towards. I
want
to re-instate strongly that I wouldn't be paying for mistakes from your
end.
Even the virgin mobile representative who was dealing with the Mobile
store said me that he had not informed the retailer about the plan. Please
let me also clarify that i went there to purchase some other mobile but on
way they convinced me giving the false promises. I also demand some
compensation to be paid in lieu of the problems i faced. Therefore I am
looking forward for your indulgence in the same.
Waiting in agitation
Dilip Kumar
9819917241 

Solution of your complaintThe entire money which i had given for the mobile phone along with the compensation of Rs. 5000 should be given to me. 
ActionI will file a case in consumer court 
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