Post Complaint home About Us Contact Faq
Disclaimer  
 
Post a Complaint
View Complaints
Success Stories
Testimonials
Terms and Conditions
View My Complaint
Your Feedback

This is a great site, Now angr

Congratulation to the mywoes t

more...
Complaint Details
Pending

Samsung

Posted byPraveen Raveendran 
Organization / Product Details
Organization Name
Samsung
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionSamsung 29" Dnie TV
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeJohn/Ashish/Abu 
Complaint Details

To whomsoever it may concern,
I purchased a Samsung 29" TV from "Rahi Electronics" at Mira Road on 24-08-2008. Within a couple of months time, the TV screen started to scramble up when the volume was increased. As a thoughtful customer, I called up "Samsung customer service" on the same day(ie; on 14/10/2008 ) & complained about it with the complaint# 8408506356. The rep on the other line who was based in Chennai said to me that they will send a repairs person at my residence within 48 working hours. Fair enough I said & waited for some service person to show. Now, it was well into the 3rd day & I got really fed up, since noone showed up; Hence, I decided to call up my dealer "Rahi Elec" instead. The dealer said that I as a customer, should always inform any problems to them first, as them being the "1st Point of Contact". Now, the dealer promised that they will send a technician within 48 hours time; which evidently happened on the 4th day. The tech came & fixed the TV(so to be), however, within 10 days time, the TV started doing the exact same thing. This time however, because I was informed by the dealer as they were the "1st POC"-I obliged & contacted them. The dealer promised to send someone across by evening that day -which to my surprise did happen! A tech named "Abu" from the "Samsung Care centre"(Mira Road Branch) came & took the "main circuit board" from inside the TV with him, citing issues with the same & wanted to keep it under observation for 2-4 days time. I said ok, if that fixes the problem. It was on 24/10/2008 that the tech took the "main circuit board" & promised to return it back by next Thursday or Friday(ie; by 30/10 or 31/10). This tech, said that I must contact him only, as he the senior tech for any issues with "Samsung elec" in the "MiraRoad" area. As a concerned customer(which I was by now), took his cellphone number to keep a followup for the same. I waited till Saturday(01/11) & even on Sunday(02/11), but to my bewilderment! he did not show up as promised on either of the days. However, I managed to contact him on Saturday(ie; 01/11)- he said he is enjoying a "Picnic" in "Badlapur" & can be least bothered with what has happened to my TV. However, he asked me to contact the "Samsung Care centre", if I wished to have this issue resolved. I felt pity at myself & helpless to be precise. I called up "Rahi Elect"(my dealer) who had asked me to inform about any such issues that may arise & thats exactly what I did. The person named "John" @"Rahi Elect" confirmed that this issue has been escalated to a supervisor named "Ashish" who is with "Samsung Care centre"(Mira Road Branch)" & promised me that this issue will be resolved (by hook or by crook) on or before 1800 hrs IST. But once again, neither did I receive a courtesy call nor did anybody followed up on my issue. If there is anybody who can help me, please help! in this dire situation. I don't understand what to do & what should be my next course of action? 

Solution of your complaintThe TV set needs to be exchanged.  
ActionI will take help from the "consumer court". 
Home About Us Contact FAQ
Post a Complaint View Complaints Success Stories Testimonials Terms and Conditions View My Complaint
Cell phone reviews   Carpets