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Complaint Details

Kenstar India

Posted byVK Sharma 
Organization / Product Details
Organization Name
Kenstar India
Organization e-Mail 
Product/Service DescriptionKenstar top loading fully automatic tumble wash washing machine
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeKenstar service centre, Star service centre - Mr Chandra Shekhar 
Complaint Details

I had purchased the machine in Aug 2002 directly from Kenstar. The machine gave me few problems both during the warranty period and after that which were promptly attended to. The machine became unservicable on 16 Aug 2008 in that we found that the foam and water was leaking profusely from the machine on starting of washing cycle. I promptly rang the sevice engineer who had last attended to the machine. He informed me that Kenstar had closed their srvice facility in Hyderabad and he was no longer employed with them. On enquiring what should i do he said that he would find out if possible. He called me and gave me a tele No of Kenstar Service centre. When I rang that No I found out that it was in Chenai. However they booked a complaint, No :-AC0000788170007 dated 17 Aug 2008. When nothing happened for few days I rang the call centre again and asked for the Local No (Hyderabad) of the repair agency. They gave me the tele No 040 40159003, Star Service centre. On contacting Star Service personally, they sent a technecian to check the machine who said that it needed to be taken to the workshop. They took more than 10 days to lift he machine and another 40 days to repair it. They sent the machine back to me on 18 Oct 2008 at about 8:00 pm with no one to test run the machine, along with a bill of Rs 5,200/=. I refused to pay the money till the machine was tested and found to be running satisfactorily, to which Mr Chandra Shekhar agreed. I connected the machine on 19 Oct and started it and to my horror found that the water and foam strted leaking profusely the moment the power was switched on. I immediately stopped the machine and informed Star Service. They sent a technician after two days who also found the same problem. Additionally he also found that there was arcing soud and the machine was giving a shock. He said it needed to be taken back to the work shop and went away. THat is that and the machine is lying useless with me. Lter I found that Kenstar had sub contracted Videocon Servicing to look after their requirements with no technicalyy trained personnel or spares back up. 

Solution of your complaintThe Kenstar should buy back the machine at a reasonable price for their failure to provide the Service. 
ActionApproach consumer forrum for redressal. 
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