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Complaint Details

Videocon International

Posted byPrakash Rawat 
Organization / Product Details
Organization Name
Videocon International
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionBrand-Videocon, Model No.- Integra 27C, Invoice No- 18781
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMr. Devender & Mr. Avkash 
Complaint Details

Bad customer care service

Dear Sir,

Now it's time to say that Videocon TV division has the worst customer care service. I purchased a LCD Model No: Integra 27 on 30.01.2008 from Navrang Audio and Video (P) Ltd., D-10, Vikas Marg, Laxmi Nagar, Delhi 110092. On Aug.2008 our LCD had a color problem which was intimated to the customer care service(My complaint no. is 5S0010808130030) at Delhi. The customer care service sent a representative after three weeks who after evaluation told us that the Tuner card of the LCD has given way & required to be replaced. With a promise to come prepared for the repair the next day the man never returned. Now its 3rd November 2008, more than three months has passed with at least 50-60 reminders the customer care division has been totally insensitive to the request. The only reply we get is that somebody will visit our place by evening than the next day & this series continues

I dont know why they harrasing their customers...?

So I am very upset about this matter, what the hell services they providing to their customers..? I m sure that in future I m not going to buy any product from their company as per my experience untill i dont get any good response from their side.

Waiting for early & favourable reply

Solution of your complaintJust replace that part & resolved the problem ASAP 
ActionNow I'm fedup & planning to take the matter to the consumer forum. I will wait for a response from the company for another one day & if the problem is not sorted out take legal course thereafter.  
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