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Complaint Details


Posted byAnuraag Bhatnagar 
Organization / Product Details
Organization Name
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Organization e-Mail 
Product/Service DescriptionNokia N - 72
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeNokia/Sheetla Communication Center / Bright point , Okhla 
Complaint Details

I had bought Nokia N-72 on 04th April, 2008 from Mobile Store as an anniversary gift for my spouse.Three months later the handset switches off on its own and does not switches on.I took the handset to Nokia authorised service center Sheetla communication at DLF Phase - IV, Gurgaon.They said the battery is OK probably due to very low charge its switched off, we would switch it on with the help of our machine.The set was returned to me and I was asked not to switch it ON before charging it for atleast 30 min.After charging the set for 30 min, it still did not switch ON. I went to same Nokia center thrice with the same problem within 20 days and finally during my fourth visit on 19th sept, 2008 they confirmed that the handset has to be sent to HO for repair as the handset was getting overheated after charging and probably they need to change the panel.I took the delivery on 21st Oct, 2008 and was told that the problem has been fixed.

At home, I realised that although the handset is getting switched ON but there are no signals in the handset.

Post diwali holidays, I went to same Nokia center today( 31st Oct, 2008) and I am told that the handset has been tempered with.

I am unable to believe that a company like NOKIA rather than helping out the customer and accepting their fault of too much outsourcing of services ( repair of the handset was carried out at Bright point, Okhla- as told to me by the center)is putting the blame back on to the customer.

I would never in my life by a Nokia product and would like to complain through this forum for reimbursement of appropiate damages to me.


Anurag Bhatnagar


Solution of your complaintTo rectify the defect in the handet either through repairs OR repalcement. 
ActionI intend to file a case against the Nokia , Customer Care Center - Sheetla Communication, Gurgaon & Repair center - Bright point, Okhla, New Delhi 
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