Let me introduce myself first, I am Yash Rathi having a TATA Indicom postpaid connection from 4th-May-2008 onwards. I was entitled with a plan of TATA Indicom where my rental charges were 224 INR and 125 INR per month for T2T free in local circle. I was using the plan properly and was happy with the services by TATA till the time i got the mentioned problem.
On August-08, i got a call from TATA customer care for my feedback on current rental plan, i asked them to provide me some plan that is having Zero value on other mobiles as i am not able to use my Free 150 INR talk-time. They recommended me to use 99 INR plan in which i will be using only incoming benefit, I asked them to provide me the same plan with 125 INR T2T free features. I didnít get any response from them and got regular bills of previous plan only.
Now i got a bill for a month of October stated a new monthly plan of 99 INR but they didnít activated the 125 INR T2T free plan. When if told the customer care people about my problem, they finally asked me that they are just having database of last 15 days so they cannot validate my request and hence I have to pay the bill. Now tell me please:
I got a wrong commitment from TATA customer care that i will get both of the plans activated, while I received only one plan activated.
That wrong commitment leads to a hike of unwanted 1500 INR in my current bill.
The company is having only 15 days of voice recording [as per customer care], then how can they people activate my new plan without my request approval in written/Voice after 2 months.
If my issue is not going to sort in next 72 hours, I am going to make a complaint against TATA Indicom in Consumer court of Rajasthan.
The complaint will be a combination of Wrong commitment in plans and pressurizing me to submit the unbilled wrong amount.
For this purpose I make many complaints in TATA Indicom customer care, my reference numbers are 145273309, 145239313.