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Complaint Details


Organization / Product Details
Organization Name
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Product/Service DescriptionW220
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeerajat, dhananjay 
Complaint Details

I purchased a Motorola mobile in the last week of Jan 08. Model no. is W220. First of all it damaged in Oct 08 (i.e. within 8 months of its purchase. I had bought it for Rs.5000/-. When I went to the shopkeeper from where I had purchased, he asked me Rs.200/- for repair or he advised me to go to the service centre as it is under warranty. I went to the their service centre in Sector 14, Gurgaon, Redington india Ltd. on 04th Nov. 08. They tried there itself and gave me back saying that it is okay now. When I checked, found it was not working. They kept the same and promised me to give back within maximum 4 days. On the receipt given by them the IME no. is 356453010829761 and Work order no. is GU/MO/08/06244 dated 04.11.08. Now after 4 days, whenever I call them, every time I get a chance to talk to a new person and they simply say the concerned person is not there, ask for all the details and promise that they will get back but noooooooooobody reverts. Now the case is I have been calling them since last 3 days, either I receive a voicemail recorded as “Mailbox is full” or whenever by chance the bell rings, nobody picks my call, even if I call by any landline number. I have become very much frustrated. I literally need my phone back as all required numbers are feeded in that only and also I don’t have any other mobile. 

Solution of your complaintI should get a replacement for this mobile as this damaged within 8 months of its purchase. 
ActionI can go to any level if the problem is not resolved within 3 days. 
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