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Complaint Details


Posted byRajeev Dutt 
Organization / Product Details
Organization Name
View all Complaints against this organization
Product/Service DescriptionAbrupt disconnection of my prepaid mobile
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

Dear Sir,
I am a prepaid mobile subscriber of AIRTEL since Feb,05.Mine was a general prepaid mobile till Sep,06,when I switched over to life-time scheme with validity till 2025 by paying Rs999.As per the terms and conditions of the offer,I had to make one incoming/outgoing call or one SMS in every six months which I adhered to.SMS from the AIRTEL also kept me reminding about the above terms and conditions from time to time.The service continued unhindered till 7th Nov,08 when it was abruptly discontinued.On enquiry from the local office I came to know that the service has been discontinued on the pretext that Ihave not made use of Rs200 talktime in the last six months which was never the part of terms and condition when I had switched over to lifetime offer in Sep,06.This was the clause introduced when super-lifetime scheme of Rs495 was launched.If the customer of earlier lifetime scheme were aotomatically transferred to the new superlifetime scheme, the same should have been communicated through mail/SMS which was never done by AIRTEL.It reflects poorly on the NO1 telecom operator to change the rules without informing the customer or givinng them a chance to exit.
In an era of cut-throat competition,the company profile should not read like a graph of rising ARPU and falling ethics.

Thanking You.

Yours faithfully,
Rajeev Dutt
Sec 3/C, QrNo 240
Bokaro Steel City.
Mob; 09934172575


Solution of your complaintImmediate resumption of service or refund of my balance amount 
Actionmove to consumer court for redressal of my grievance 
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