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Complaint Details


Posted byK.B.Panicker 
Organization / Product Details
Organization Name
Product/Service Descriptionvideocon Washing Machine ,fully automic k 5200 model,purchased from Kalayani,hyderabd
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeMR.Chandra sekhar,Service Manager,Hydeabad  
Complaint Details

i purchased videocon fully automatic washing machine from kalayani Electronic & appliance secondrabad ,A.P on 13th Feb 2008.In the month of April its dirt accumulating filter lever stand came out during washing and one end of the holding clip broken due manufacturing crack(i belive)
I registered the complaint ,techinician visited the house and told me he has to change the part.,then
told me it will take one week.After 15 days i had done follow up no result .As on today after
7 months no result.i was transferred to Delhi in the month of May 2008.No one uses this washing machine .My rented home i kept paying rent form for 5 months only to keep the damaged washing and its repair.
i contacted several times Mr. Chandarsekhar,Mr Srinivasan,Ms.Rajitha ,even I visited their service center twice when and then i visited hyderabad.i visited Kalayani electronics hyderbad ,but result so far.My losses are very high.
on Nov 2nd i transported the washing machine to their service center and requested them to repair the same when they feel.
i have no option expect to leave the washing machine to them.Now I am in Delhi.I went to Hyderabad 5 times to get this washing machine serviced.My one flight charge alone is more than the cost of this washing machine .so i donated videocon the WM to their service center. 

Solution of your complaintwith in six month no solution ,how can expect slution in the near future 
ActionI will approach the consumer court .If my mood is changing i will do what ever the goodaisam i feel 
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