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Complaint Details

Agarwal Packers & Movers

Organization / Product Details
Organization Name
Agarwal Packers & Movers
Product/Service DescriptionRelocation services
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeShri Dinesh Agarwal 
Complaint Details

My car had been transported by Ms Agarwal Packers & Movers on 23rd September 2008 from Chennai to Ahmedabad to be delivered in Vadodara.

The car got damaged in a road accident in Vadodara while transport company carrying out the deleivery of the car.

There are two parts of my complaint
1) Why I was not informed about the accident and secondly while carrying out the legal formalities why I was not into confidence which is a clear violation of my right being the owner of the car.

2) I was verbally assured by the company officials that the transport comany will pay for the balance amount if any incase the actual bills for repairs exceeds the approvged insurance claim. The actual bills for repairs stands at Rs 41428/- , copy is with the local office of the transport company.This is now denied by the company and I was aksed to pay for the bills for repairs and get the car released and I have to be satisfied by whatever monies I receive from insucrance company.


Solution of your complaintThe transport company shall pay to me Rs 41428/- ( Actual amount for repairs) immediately to settle the formalities as technically I havent any deleiveries from their side.  
ActionI will seek the shelter of the court as under Indian Contract Act 1872, the transport company is absloutley liable for any such damages. I shall also demand a fair compensation on account of mental harrassment for almost two months. I shall also demand a fair compensation for jeoparidizing my families diwali vacations and their liesure time. 
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