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Complaint Details

Godrej & Boyce mfg.

Posted byHema H Barot 
Organization / Product Details
Organization Name
Godrej & Boyce mfg.
Product/Service DescriptionGodrej Freez 240 Ltrs
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeM/s RAJDEEP ELECRONICS 
Complaint Details

I have purchased Godrej Freeze for Rs.12400/ on 03.01.2008 for 240 ltrs from M/s Rajdeep Electronics at Opp.Sahyadri Flats,Stadium Road, Nr.Underbridge, Ahmedabad 380014. The freeze was not delivered till 31.05.2008. After close followup, freez was sent to my house and person from company visited my place on 05.06.2008 for installation. He unpacked the freeze and found that freeze door was broken from the handle. Matter was refered to dealer who asked him to replace the door, which was refused by us as the piece was not used by us and defective piece was sent to us just to sell it. We requested him to replace the freeze or refund the mony as till today, the Freeze is lying packed in our house and occuping unnacessary space. Also, more than 10 months have been passed but he is not taking any interest in resolving the complaint.We have discussed the matter with your local office also, but nobody is taking taking care instead they are saying you talk with M/s Rajdeep Electronics only. ALSO CUSTOMER CALL REPORT IS ALSO NOT ATTENDED BY LOACL REPRESENTATIVE OTHERWISE CUSTOMER COMPLAINTS CAN BE EASILY SOLVED AS I HAVE WRITTEN THE SAME PROBLEM IN VISIT REPORT OF YOUR TECHNICIAN.FREEZ IS LYING PACKED IN OUR HOUSE AND TIME IS PASSING FOR WARRANTY BUT PRODUCT IS NOT IN USE AND STILL LYING UNATTENDED.

Solution of your complaintReplace the Freeze with new warranty period as it is not installed till date and lying company packed in our House or Refund the amount with interest. 
ActionActually, we have very high regards for M/s Godrej products as we are using most of the appliances from Godrej only. but this time i am really disappointed. I have one Godrej Freeze already in use from 1980 and without any complaint. And that is the reason, i always prefer Godrej Appliances. Unfortunately, if my complaint is not resolved, I shall be constained to go to Consumer Protection Cell for Justice. I wish, company will not attract this occasion and look into the matter resolve the problem amicably. 
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