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Complaint Details

Godrej & Boyce mfg.

Posted byHema H Barot 
Organization / Product Details
Organization Name
Godrej & Boyce mfg.
Product/Service DescriptionGodrej Freez 240 Ltrs
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeM/s RAJDEEP ELECRONICS 
Complaint Details

I have paid Rs.12400/ to M/s Rajdeep Electroncs at Navrangpura, Ahmedabad on 03.01.2008 which was cleared on 04.01.2008 by Punjab National Bank, Ambawadi Ahmedabad. The delivery of Freeze was not done till 31.05.2008 saturday. Afterwards freez was delivered after good amount of followup and person from company attended our house on 05.06.2008 for installation of Freez. On unpacking the Freez, it was found that Door is broken from Handle side and hence he was not allowed to install the freez and again refered to the Dealer. Freez is still lying packed at our Residance and Dealer is not making any efforts for resolving the complaint.
The matter was referred MANY times with your local office also but they are not interested in listening or resolving the complaint. We have mentioned entire event in the call report of conmpanys engineer twice but still no body is looking into the complaint and after lapse of 11 months, we are not able to use the FREEZE and STILL IT IS LYING UNINSTALLED IN MY HOUSE. CAN COMPANY TAKE BACK OR REPLACE WITH THE SAME MODEL OF FREEZ TO ME OR I WILL HAVE TO GO AHEAD AS NOW MORE THAN ENOUGH TIME HAS BEEN EATEN BY COMPANY AND DEALER.

Solution of your complaintReplace the Freeze with same model or refund the money with interest. 
Actiononly option left is Consumer Protection Court. 
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