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Exide Industries Ltd.

Posted byShri JP Verma 
Organization / Product Details
Organization Name
Exide Industries Ltd.
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionEXIDE Battery MA 35 R SL No. 01739 manufacturing code being 416
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr Satyendra Verma, Mr Umesh Lucknow 
Complaint Details

I had purchased EXIDE Battery MA 35 R SL No. 01739 with the manufacturing code being 416 for my car on 22 Feb 07 having a warranty period of 4 years. Since the date of purchae the battery has been given for repair thrice and the problem is yet to be solved. The battery was taken for repair on 22 Aug 08 by Mr Sanjay and Rajesh (Bat Mobile service) with the promise of returning it after a week. I waited till 29 Aug 08 and when no body came to return the battery, I had to proceed to Delhi for some urgent work. After return on 27 Sep 08, I again had to chase for the battery and after so much delay, a service battery was given which was faulty.My own battery was said to have been lent/rented to somebody else.After lot of complaints again, another service battery was replaced on 06 Oct 08. Still the whereabouts of my above mentioned battery are not known.

After lot of emailing, the service engineer (Mr Umesh) detailed by the regional Manager of Lucknow (Mr satyendra Verma), approached me and offered to give me another battery stating it to be a new one. When I asked warranty on it, I was told that warranty will be given with respect to the date of purchase of my previous battery. This is unjustice and undone. This is nothing but a case of misappropriation.

Now, I request that after so long duration of lending/misuse by third party, my battery has previous battery has become second hand. It is requested that case may be taken up with Exide industries to provide a brand new battery to me with warranty starting from the date of it being handed over to me for use. I also demand an amount of Rs. 10,000/ from the EXIDE industries for making me immobile and causing me a lot of financial loss and mental harassment.In case my above plea is left unactioned, i will be forced to file a case against Exide Industries in consumer court for causing mental trauma and discomfort. An early action is requested under intimation to the undersigned.

I had purchased EXIDE Battery MA 35 R SL No. 01739 with the manufacturing code being 416 for my car on 22 Feb 07 having a warranty period of 4 years. Since the date of purchae the battery has been given for repair thrice and the problem is yet to be solved. The battery was taken for repair on 22 Aug 08 by Mr Sanjay and Rajesh (Bat Mobile service) with the promise of returning it after a week. I waited till 29 Aug 08 and when no body came to return the battery, I had to proceed to Delhi for some urgent work. After return on 27 Sep 08, I again had to chase for the battery and after so much delay, a service battery was given which was faulty.My own battery was said to have been lent/rented to somebody else.After lot of complaints again, another service battery was replaced on 06 Oct 08. Still the whereabouts of my above mentioned battery are not known.

After lot of emailing, the service engineer (Mr Umesh) detailed by the regional Manager of Lucknow (Mr satyendra Verma), approached me and offered to give me another battery stating it to be a new one. When I asked warranty on it, I was told that warranty will be given with respect to the date of purchase of my previous battery. This is unjustice and undone. This is nothing but a case of misappropriation.

Now, I request that after so long duration of lending/misuse by third party, my previous battery has become second hand. It is requested that case may be taken up with Exide industries to provide a brand new battery to me with warranty starting from the date of it being handed over to me for use. I also demand an amount of Rs. 10,000/ from the EXIDE industries for making me immobile and causing me a lot of financial loss and mental harassment.In case my above plea is left unactioned, i will be forced to file a case against Exide Industries in consumer court for causing mental trauma and discomfort. An early action is requested under intimation to the undersigned.


 

Solution of your complaintA brand new battery with the warranty starting from the date of handing over and Rs. 10,000/ for mental harassment and causing financial loss because of providing faulty batteries in between. 
ActionPursue legal course for much bigger compensation 
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