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Complaint Details


Posted byVijayalakshmi 
Organization / Product Details
Organization Name
Organization ; 
Product/Service DescriptionTicket purchasing
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintSafety 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeChennai -IRCTC Banu & IRCTC Delhi - 1. Vipin Sharma 2. Sanjay 3. Deepak 4. Pallavi 
Complaint Details

Respected Sir/Madam

This mail is my 15th mail to irctc regarding this issue. I spoke to all these customer care executives Chennai -IRCTC Banu & IRCTC Delhi - 1. Vipin Sharma 2. Sanjay 3. Deepak 4. Pallavi, Till now this case been not escalated....... Shall I go to consumer court?

I have booked ticket from Chennai central(MAS) to Thane(TNA) on 13-Nov-2008, by giving my ICICI credit card number and CVV number. I have approved payment only once by giving my CVV number. I also received the confirmation with the PNR-Number 420-2430523. Journey date is 10-01-2009 11:45 AM, MUMBAI EXPRESS. Rs. 762.00 + Service tax-/-

Then later I checked my Booked ticket option to take printout and found it shows 2 extra tickets booked with some other different PNR numbers, with 2 different coaches and my credit card was charged 3 times totally. Rs. 790.00 * 3 = 2370-/- (This includes IRCTC service tax and credit card service tax)

Transaction ID PNR Number
0076351064 4202430523 -This is the ticket generated first time and I received the successful transaction confirmation.

Let me know how it is possible for IRCTC to book tickets for the same train and same passengers three times. I filled only one form and got the confirmation only once. Credit card and CVV number is confidential and how they can use it 2 times extra without my knowledge. How they get information for next two times to book tickets for the same train and same passenger details. According to me all the information given first time should be deleted from their cache memory once the first ticket is alloted. But when I called Customer support of Chennai IRCTC they told its your banks mistake they have released the fund 3 times for the same train and IRCTC will book the train tickets how many times they are releasing the fund (This concept is wrong, My ticket information should be deleted once from their temporary memory once the first ticket is alloted and it should not allow to request for the second time). Also they told if I want I can cancel the other two ticket where I have to bare Rs. 40 per ticket. Come on guys First my credit card was charged thrice without my knowledge and I have to loose my money by canceling my tickets? We called ICICI customer care they told that they received the request for 3 times for the fund so it was released thrice and we requested our bank to escalate this case and they have done it. I have already send an email to IRCTC regarding this and not yet received any reply.

The below tickets are generated automatically which I have not approved. I spoke to Chennai IRCTC Ms. Banu and explained regarding this issue
So kindly check this issue which is very serious and return my money 777 * 2 = Rs. 1554 (This includes your IRCTC service tax), back for the below tickets without deducting any charges. Looking forward for quick reply.

Transaction ID PNR Number
0076351563 4514871166
0076352090 4402430637

Vijayalakshmi Satishkumar 

Solution of your complaintThey have to return my money back for the other 2 tickets which was booked automatically by irctc. 
ActionI can go to consumer court 
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