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Complaint Details

LG India Ltd

Posted byPoonam Sundrani 
Organization / Product Details
Organization Name
LG India Ltd
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Organization e-Mail 
Product/Service Description
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeShree Electronics, Sanpada, Navi Mumbai 
Complaint Details

My name is Poonam Sundrani and I am using LG TV 21” for past 10 yrs.. I have recently registered a complaint that my TV is automatically switching off after every 5 min. It’s been almost 15 days I complained and complaint no. was w8ca250058. No one had contacted us for this and after a week I again got another complaint no. w8cb0101135. Since them I am constantly following up on my complaint to Shree Electronics, Sanpada, Navi Mumbai who has a dealership of LG and looks after the Thane District. Everyday I contact them and the only response I get is that the “Engineer will visit before 7pm”. The ladies in the office have no manners to talk to the customers. The boss, so call Mr. Sanjeev is never available, neither in office (022-65100909) nor in mobile (9224447183).
The ladies in the Shree Electronics are so rude and I am very upset with the horrible service I am getting from LG. On contacting LG customer care call centre, they are unable to help me. No seniors are available in LG call centre as well.

I would highly be obliged if you could take an action against Shree Electronics, Sanpada, Navi Mumbai.

Thanking you in anticipation.

Poonam Sundrani


Solution of your complaintI want a compensation of Rs 5000 for all the mental torture and harrassement Shree Electronics have done to me.  
ActionI will sue the company for its services and will write a letter to the top officials of LG India. 
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