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Complaint Details

Maruti Udyog Ltd

Posted byRaghunath 
Organization / Product Details
Organization Name
Maruti Udyog Ltd
View all Complaints against this organization
Organization e-Mail 
Product/Service Descriptionswift vdi
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeenot yet 
Complaint Details

I own a Swift VDI, purchased on 18/4/2008. Now my vehicle had covered 20000 km and done the service on 19/11/2008 at M/s. Car Craft, MASS, Palghat. The car was purchased from M/S.Sarathy Autocars, Quilon. All the services except 1st service is done at M/s.Car Craft.
I am basically a Mechanical Engineer.
- At 5000 kms service, I had made a complaint that my rear wheel bearing is sounding and after inspection, the service dealer said that there is nothing abnormal and the bearings are in order.
- Now after 20000 km service, I had asked my wheel alignment centre to rotate the Tyres which I am doing every 5000 kms. 4 nos. from front to back and vice versa. This time they said that the rear tyres have more wear than the front and also the rear LHS tyre has outer wear and rear RHS tyre has inner wear. Hence the tyres were not rotated. I am using 185-70- R14 tyres from the very beginning with Alloy wheels.
- Today I have covered 300 km after 20000 service and now there is a howling sound from the rear at a speed between 90 & 100 kmph.

When analysing the above three situations, I doubt there can be a defect on the rear wheel spindle or something related to that. I am getting a mileage of 18 kmpl at 100 kmph speed and 19.5 at 80kmph. This is my first complaint.

The second one is that after 15000 km service, a jerk is coming when giving acceleration from its zero position, ie; whenever we give acceleration at any gear there comes a jerk. I had complained about this several times, but the service people are not feeling it while driving.

I expect an early response from you for the above two queries.

Thanking you,
Yours faithfully

Tel: 09447782894


Solution of your complaintcheck the rear suspension. 
Actionwill be decided after viewing the response 
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