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Hewlett Packard

Posted byKESHAV PRASAD 
Organization / Product Details
Organization Name
Hewlett Packard
Organization e-Mailexternal.ceo-communication@hp.com, nehas@solutions-intg.com, hpredemptions@solutions-intg.com, abhijits@solutions-intg.com 
Product/Service DescriptionHP laptop CQ50 - 107 AU
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeNeha Sehgal, < nehas@solutions-intg.com >, external.ceo-communication@hp.com 
Complaint Details

to external.ceo-communication@hp.com
date 23 November 2008 16:58
subject Non Receipt of Reebok Backpack & Wifi Speakers
mailed-by gmail.com

DEAR SIR ,

GOOD DAY.

PLS REFER TO THE BELOW MAILS, YOUR HP REDEMPTION OFFICE [ solutions-intg.com ] , CONFIRMED & APPROVED THE RECEIPT OF ALL DOCUMENTS AND DEMAND DRAFT OF RS.1000 ON 1- OCT - 2008.

& PROMISED TO DISPATCH THE REEBOK BACKPACK + WIFI MUSIC RECEIVER WITHIN 6 WEEKS TIME.

NOW THIS IS THE EIGHT WEEK NOW , AND TILL DATE I HAVE NOT RECEIVED THE REEBOK BACKPACK + WIFI MUSIC RECEIVER

PLS ARRANGE THE SAME AT THE EARLIEST .

BEST REGARDS
KESHAV PRASAD
Mob : ( 0 ) 9444950393

---------- Forwarded message ----------
From: Keshav Prasad
Date: Tue, Sep 23, 2008 at 10:08 PM
Subject: Re: Reg : HP Pavilion_Compaq Presario Notebook Student Offer
To: Neha


Dear Ms.Neha ,

Last week I registered in Your and got the redemption code : CUFQBYYRDK

Based on this I drew a Demand Draft no. 640669 drawn at Karur Vysya Bank , Trichy [ KVB bank ]

Courier Name : Indo national couriers ltd., & its Tracking No. A1306700

Along with this I have also send the below documents in the courier :

a) Copy of Purchase Invoice

b) Original Bar Coded Sticker Bearing Product Serial Number

c) DD for Rs. 999/- drawn in favour of "Solutions Integrated Marketing Services Pvt Ltd." payable in New Delhi towards handling and processing charges. Demand Draft no. 640669 drawn at Karur Vysya Bank , Trichy [ KVB bank ]

d) Copy of College ID Proof

Pls process the same and send me the Backpack + Wifi Music Receiver to the below address :

K.Keshav Prasad

s/o R.Kannan ,

No.14 Sunderasan St , Ground Floor

Rajaji Nagar,

Zamin Pallavaram,

Chennai , Tamil Nadu

Pin : 600 043

M : 9444950393

Tel : 044-22660106

Thanks Again

K.Keshav Prasad

M : 9444950393

Tel : 044-22660106
From neha
to Keshav Prasad
subject SID NO: 488382

Dear Customer,

We are pleased to inform you that we have received your claim documents for Backpack + Wifi Music Receiver on 01/Oct/2008 and the same is approved.

The gift will be delivered to you within 6 weeks from the date of receipt of the claim documents.

Please feel free to write us for any further clarifications.

Neha Sehgal

Program Executive

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +( 91) 11 32545675 | Email: nehas@digitas.com

www.digitas.in

On Mon, Sep 22, 2008 at 2:04 PM, Neha wrote:

Dear Customer,

With reference to your mail, we would like to inform you that the gift has been changed to Backpack + Wifi Music Receiver.

We request you to kindly send us the following documents for the processing of the claim:

a) Copy of Purchase Invoice

b) Original Bar Coded Sticker Bearing Product Serial Number

c) DD for Rs. 999/- drawn in favour of "Solutions Integrated Marketing Services Pvt Ltd." payable in New Delhi towards handling and processing charges.

d) Copy of College ID Proof

Address for sending the documents:

HP Redemption Cell

A - 2, First Floor,

Okhla Industrial Area, Phase - I

New Delhi - 110020

Please feel free to write us for further clarifications.



Neha Sehgal

Program Executive

S O L U T I O N S | D I G I T A S

1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

Office: +( 91) 11 32545675 | Email: nehas@digitas.com

www.digitas.in



Solutions I Digitas is India and South-East Asia's leading marketing services and digital marketing agency, helping the world's biggest brands develop, engage and profit from building profitable relationships with their customers. The Agency pairs marketing, technology, creativity, imagination, analytics and media to ignite emotional bonds between people and brands.



Members of the Paris-based Publicis Groupe S.A. (Euronext Paris: FR0000130577, NYSE: PUB), the world's fourth largest communications group and second largest media counsel and buying group.



The information in this email and subsequent attachments may contain legally privileged, proprietary and confidential information that is intended for a particular recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, retention or use of the contents of this email information is prohibited. When addressed to Digitas clients or vendors, any information contained in this email is subject to the terms and conditions in the governing contract. If you have received this email in error, please immediately notify us by telephone or by return email, and delete the email.






From: Keshav Prasad [mailto:sayhi2kesh@gmail.com]
Sent: 17-09-08 5:25 PM
To: abhijits@solutions-intg.com
Cc: hpredemptions@solutions-intg.com
Subject: Reg : HP Pavilion_Compaq Presario Notebook Student Offer [ 484977 ]



Dear Mr.Abhijit Saha / HP Redemption Cell ,


Good Day.

Pls check the below mail from HP Redemption Cell, and regarding the same,
I want to change to the below student offer :

b) Backpack + Wifi music receiver (Student to pay handling charges of payment Rs.999)

Hence I request to process this change and inform me abt the Redemption code.

My Redemption Code- OICUIITXKH &

Product Serial # - 2CE8262JHX .

Awaiting Your reply at the earliest.

Thanks
Keshav Prasad
9444950393 / 9842555008
044-22660106






 

Solution of your complaintEARLIEST DELIVERY OF MY REEBOK BACKPACK AND WIFI SPEAKERS 
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