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Complaint Details
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Vodafone

Posted bySejal Shah 
Organization / Product Details
Organization Name
Vodafone
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionConversion of prepaid connection to postpaid
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr.Ravi Patel 
Complaint Details

I had called vodafone on 18th November 2008 to convert my employee Mit Kapadia's prepaid connection to postpaid on wed vodafone employee collected all the necessary documents from my branch office and informed us that his employee will come for address verification on the 20th of Nov at our main office, we informed our office timing 11 am - 7 pm to him.He lands up on 20th nov at 9 am in our office when only the cleaner was available and asked him whther mit is an employee or not the cleaner who barely remembers the boss's name said a no and hence the request was cancelled as he put the request as no mit kapadia works in this office.Nobody informed us about this.We were waiting that the phone will get activated by 21st evening as he had said 24-72 hours but then friday evening 21st nov i called vodafone and kept listening to the "Happy to help you" music as i was on hold and then finally told by them that they cant help me as their system is down.

Today on Nov 24th i called them again and thats when they informed that the request has been cancelled as the employee doesnt work here.So ia sked them that why did their visit happen at a time when the office is shut and even when he saw that it was just the cleaner in office why didnt he come back or call us to check how could he in the first place ask the cleaner and even take his answer and not process the request.So the vodafone employee mr.ravi patel tells me that it is supposed to be a surprise visit and so he landed up at that hour and if i still want the conversion he will send someone to my office again at anytime n then there is a "possibility" that within 72 hours it will get activated.So i questioned him that is it my mistake that his employee comes at a time when my office is shut or are we supposed to keep our office open 24x7 since they are going to do a "surprise visit".On that he replied very rudely only adding to my anger that they cannot "Help" me, if i still want the conversion he will send someone for verification else its my choice.This is the attitude they have towards their customers.We jointly have more than 25 vodafone numbers and even then they treat us like this.

Am very disappointed that inspite of being such a big customer Vodafone treats us like this.

Mr.Ravi Patel very smartly because the conversationw as being recorded kept saying the samething that he has to follow the process,didnt even accept their mistake,couldnt even commit to activate the line in another 24 hours. I asked him to put me onto his manager he said there is no one senior to him in that office and that if i wanted to speak to his manager some Mr.Cozma Coelho i should call back in the evening.

Do they think we are sitting free?I wasted 35 mins on the phone plus the stress that we have to go through inspite of being a 10 years old vodafone customer.

"Happy to trouble you" should be their campaign.

Ridiculous!!!
 

Solution of your complaintAtleast a written & verbal apology by Mr.Ravi Patel. 
ActionI am going to wait for a few days and then transfer all my numbers to Idea Cellular. 
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