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indian railways

Posted bySUGANYA JOSHI 
Organization / Product Details
Organization Name
indian railways
Organization e-Mail 
Product/Service Descriptiononline railway booking fraud
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintOther 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeindian railways online booking system  
Complaint Details

I saw an advertisement of indian railways regarding the online booking of tickets for your journey in the HINDUSTAN TIMES dated on 5th april 2006. With great enthu I logged on to my p.c and started the process to book my online ticket on the railway online booking site. To my great surprise everything went on fine till my bank transaction was completed and due amount of 1850 was debited from my account. But the things got immiteately nasty just after the transaction was completed and my account was debited of Rs1850.Just after this the online window showed me the msg.. YOUR TRAIN TICKET COULD NOT BE BOOKED DUE TO COMMUNICATION ERROR, HOWEVER THE AMOUNT DEBITED WILL BE REFUNDED TO YOUR ACCOUNT LATER.
I am really frustated and I feel that I have been duped of my hard earned money. These people are so cleaver that till the moment the transaction was completed there was no problem and when they got the money in their account, they refused the ticket by saying that there was a communication problem and would u like to book a new ticket? I wonder is this the type of services the indian railways are suppose to give? Its a shame on their part to dupe people in buying ticket online and robbing them of their precious time and money, moreover in their complaint cell no one intertained my complaint. First of all their no. are always busy and if it rings two time s somebody will lift the phone off the hook without even saying hello.
I WOULD REQUEST ALL FELLOW CITIZEN NOT TO TAKE THE RISK OF BOOKING THEIR TICKETS ONLINE .IF THEY WANT TO RISK IT , THEN ONLY IT IS ADVISABLE OTHERVISE THEY WILL ALSO BE DUPED AND ROBBED BY GREAT INDIAN RAILWAYS.
 

Solution of your complaintGIVE MY MONEY BACK!!!!!!!!!! 
ActionI WOULD TAKE THIS COMPLAINT TO CONSUMER COURT AND SUE THEM OF WAISTING MY TIME AND MONEY. 
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