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AIRTEL

Posted bysanjay ellawadi 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mailellawadisanjay@gmail.com 
Product/Service Description9878439650
Warranty Status
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr Jatin, Mr Jaswinder, Ms Aarti so many others 
Complaint Details

On 24.102008 i observed a message in my mobile for congratulating me for inception of AIRTEL: LIVE & CRICKET LIVE service and i was informed that i have been charged Rs. 10/ for the same, i was astonished but i thought it is a matter of Rs. 10/- only so i took it lightly. On 28.10.2008 i again received a message "thank you for renewing AIRTEL LIVE you will be charged Rs. 10/- and i was charged also, now i became serious abt the problem and since i was in roaming 1 could not complaint to customer cell of AIRTEL. On 04.11.08 i was again charged Rs. 10/- for the same subscription. I contacted 198 and was informed by the a sweet voice that in future i shall not be charged for this service and all the services shall be stopped immediately. I received an SMS also that my services for AIRTEL LIVE and CRICKET LIVE have been stopped. On 11.11.08, i was again charged Rs. 10/- towards renewal of the cricket live services, when i talked with the customer executive of AIRTEL (at 198) this amount was refunded to me, with a promise that i shall not be charged again. On 18.11.2008 i was again charged Rs. 10/- towards renewal of cricket live service, I again contacted AIRTEL customer executive and after verification i was assured that i shall be refunded the amount and my complaint has again been forwarded to concerned deptt and i shall not been charged in future.
Now today on 25.11.08, i have again been charged Rs. 10/- towards subscription of cricket live and no refund or satisfactory reply has been given by the customer executive as they say that details are not available to them about the deduction.
 

Solution of your complaintAIRTEL should immediately stop the cricket live service and refund the amount they have charged since begining. 
ActionI shall be going to consumer cell since i am having all the SMS stored im my mobile and charge AIRTEL for harrasment i have faced/gone through. 
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