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Complaint Details
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Tata Indicom

Posted byMr. R JOSEPH 
Organization / Product Details
Organization Name
Tata Indicom
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionDial-up internet connection
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Shankar Prasad, President-Internet Services 
Complaint Details

I am having a dial-up internet connection since 1999. Of late I am finding it extremely difficult to connect with the internet. Sometimes I have to make upto 5-6 attempts before I am connected. Many times after getting the connection it cuts off by itself. I made several complaints to their customer care department who practically did nothing except sweet-talk. I sent two letters to their President Mr. Shankar Prasad by courier dated 24.07.2008 and 22.08.2008 but except for some half-hearted attempts by their Service Dept., I did not receive even a written ackwoledgemnt from their President`s office which speaks of their complete callousness towards their customers. 

Solution of your complaintThey should tell me what is the fault and how It should be rectified. They presently claim it is the fault of my telephone line which is of MTNL, Mumbai. I had requested them to give me their reply in writing so that I could forward it to MTNL  
ActionGo to the Customer Court 
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