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Complaint Details

DIMO ceylon Ltd

Posted byA.P.Lasantha Fernando 
Organization / Product Details
Organization Name
DIMO ceylon Ltd
Product/Service Description
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintProduct Durability 
Complaint Rating8(in a scale of 1 to 10)
Name of the Company EmployeeIts the set of people at DIMOs 
Complaint Details

Please contact Mr Mohamed Rizvi- Mgr Customer Assistance Center, with whom i have been in constant contact both verbally & in writing.
My request has been right along for them to recall the vehicle as it was a "factory defective vehicle" and that TATA as a world renowned & reputed company will do so as in the cases of all other such reputed companies!
But they never did refer the matter to you, but simply kept effecting temporary solutions & returning the vehicle.
During the 11 months of my possession of this vehicle, I would have wasted a lot of time/effort/incured unnecessary cost due to this acquisition !
to mention in brief some of the problems were :

water seepage from the front part of the vehicle to the floor board area of the vehicle- still prevalent despite repair[ initially it was disowned, saying that they cannot do anything about it ! ]

right hand rear door not closing properly, resulting in water/dust /mud coming inside the vehicle- still on, it was never attended to , saying that they cannot do anything about it !

front, below buffer juting out- not done, as explaing above

parts such as handles, some rubber components falling off- partially done

major oil leak from the outset- they initially disowned it, but later repaied. this has not recurred since then- one job done properly !!

Although some of the abovewere remedied, it wasnt ever a permanent solution.
What they are doing is, trying to keep going till the warranty period is over & then drop the matter totally, saying that whatever happens after is not covered !!
I am a totally dis-satisfied customer!
My request is for you to recall the vehicle in good faith & keeping with the reputation of your company, without prolonging my agony!!
A.P.Lasantha Fernando
0094 11 26611815 off
0094 11 4402749 res
0094 777 583421 mob
Level 18, HNB Towers,
479, T.B. Jayah mawatha
Colombo 10,Srilanka 

Solution of your complaintRecall the vehicle, as what has been done has not resolved issues - these are factory defects! 
ActionI do not want to proceed beyond resolving the matter amicably. I am sure TATA motors will resolve the matter, without prolonging my agony ! 
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