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Complaint Details


Posted byYekaterina Martin 
Organization / Product Details
Organization Name
Organization e-Mailunknown 
Product/Service DescriptionSaturn 2000 SL2/ There is a mistake with the refinancing papers, I was charged a late fee even though my husband refinanced on time. GMAC cannot tell me why I have a late fee and a Mr. Gonzalas is very rude at not explaining anything to me. I would like GMAC to explain to me why I had a late fee added to my account and to correct the problem.
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Gonzalas 
Complaint Details

My husband refinanced his 2000 Saturn SL2 in July of 2003. GMAC for some reason added an almost 500 dollar late fee to the total amount refinanced. I contacted Mr. Gonzalas at GMAC Costumer Relations office and told him about my problem. He called me back to tell me that although the contract states that it was signed on the appropriate date of July 24, 2003 the GMAC office did not receive it until August 24, 2003. I asked him how that could be if the contract stated July and he told me he could not answer that question and that I would basically have to deal with the late fee. I would like an answer of why I have to pay a late fee when my husband refinanced the vehicle on time? I would also like to file a complaint against Mr. Gonzalas, who is supposed to work with customers and explain the situation. He on the other hand would not let me finish sentences and kept interrupting me which makes me even more frustrated. 

Solution of your complaintI would simply like a good reason for the late fee, backed up by proper papers, or a correction to my contract with GMAC. I want an answer to the problem instead of "I cannot tell you an answer to your question"  
ActionLet GMAC reposses the car because I am tierd of dealing with people who do not care about the customer. 
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