|Posted by||Mr. Akash Bansal |
|Organization / Product Details|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||pro. no. &name - GS117PA#ACJ hp pavillion dv2601tx notebook|
|Warranty Status||Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||10(in a scale of 1 to 10)|
|Name of the Company Employee||ms.Manju HP service centre(jwala distributors),varanasi, up, india |
It is to bring in your notice that i am a customer of hp pavillion laptop dv2601tx. My laptop had some problem (showing no display) for which i submitted it to hp service centre, jwala distributors,varanasi, last month (i.e. 31/oct/2008). They told me that the mother board is not functioning & has to be replaced. My laptop is in warranty period. the problem is that i have been waiting patiently for a month but they are repeatedly saying that the part is not available. i have visited the service centre & have been calling them up so many a times but the same dumb answer(part is not available).....i think as if my warranty will expire but their answer won't....
i had even registered my complaint at the HP site (complaint no. being CCHSAP176529) but no reply from their too..
i am fed up & am becoming irritated by the service. all my work is pending on. i have to rely on somebody's else comp. & it is so annoying. I had to buy another laptop & this time i had chosen some other company. Buying such a costly product from such an esteemed company has all gone in vain. I feel as if to give fire to this HP laptop in front of the media so that everybody can beware of HP services while buying their product. i must say that it is definitely a black spot on the name of such company. I am definitely going to dis-recommend hp laptops to all my colleagues seeing the disgusting service they are providing.
I had received your email ID from one of my friends. i am writing this mail to you in the hope that you'll look into the matter & see to my complaint & take some necessary step.
otherwise i have to think of taking some other step or may have to report the matter to the media or consumer court.
i am providing you with the necessary information.
model no. : GS117PA#ACJ dv2601tx
serial no. : 2CE74526RJ
token no. (as provided by the centre) : 289
|Solution of your complaint||i should get my laptop build up within 1-2 days |
|Action||dis-recommend hp to my collegues.
report the matter to media or to the consumer court |