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Complaint Details
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Netzero

Posted byPatricio Vial 
Organization / Product Details
Organization Name
Netzero
Organization e-Mailxxx@xxx.com 
Product/Service DescriptionCancellation 029192290
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeSteve and Regina 
Complaint Details

I called to cancel my subscription on April 4th. I was on hold for about an hour because everytime they answered, they would ask me email id, last four digits of my credit card and phone number and then they would transfer me to the cancellation department which never answered until I got disconnected and nobody would pick up and tell me that I would be assisted soon. I repeatedly called and requested to cancel my membership, but they would do the same and whatever I would say they would repeat the same phrase like if it was a recording that they would transfer me to the cancellation department ( even though that was the option I had pressed from the very beginning) and they would not care that I was going to be holding excessively again. Finally the fifth time I called I requested to talk to the supervisor he then said he had cancelled my subscription and that my cancellation number was 029129290 and I asked whether he was sure I would not be charged, he said that I would not be charged and I would receive and email. I called the day after to verify and they said that I would not be charged at all and that no email would be sent...????... I asked the question several times. Today I saw my credit card statement and I was charged $9.95 for this months membership. The service on Netzero is awful. Customer service looks more like a recording than a person and they reallyn dont help. I spent an hour holding two days ago and I keep having a hard time trying to fix this. I will certainly not subscribe here again but I want my money refunded.  

Solution of your complaintHave my money refunded to my credit card and an apology letter. 
ActionInform a State consumers service. 
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