This Nokia phone was bought from Authorised Nokia dealer in Goa. After 4-5 months the 6 key stopped functioning. It was sent to Service Centre in Andheri East(Tele: 26837955/5461) on 17 Nov, 2008. So far they have not returned it inspite of repeated follow up. I was told that it has been sent to their HO (Tel: 66607525) in Parel. Still no response and I am unable to get thru to anybody at this number. Nokia name used to be synonymous with quality/service but my belief in them is shaken now.