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Complaint Details
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APC(American Power Corporation)

Posted byRajkumar Udedor(Sanna) 
Organization / Product Details
Organization Name
APC(American Power Corporation)
Organization e-Mailindiainfo@apcc.com 
Product/Service DescriptionAPC - UPS/ Model # BB0748019944 3450/NA.2yr. Company has delivered very old product model#BB0747024553
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAshwini, Deepak 
Complaint Details

I have purchased the APC UPS having Serial No BB0748019944 on 19th Oct 2008 from Mohit Computers Bangalore. After 1-2 days I realized that it was giving shock(electric). Then I registered a complaint to APC Customer care and its been informed that it will be replaced. A delivery boy delivered a new kit having serial #BB0747024553 which was packed. I couldnt open the pack as boy told me thatt its new one and moreover I was in hurry to office. When I opened in the evening, I found it was old and badly scratched.Immediatly informed to Customer Care again and after interrogation Ashwini took 3 weeks of time to be replaced with brand new one. No one cared about this and now Deepak told that it will not be replaced and its not possible. How can I accept a old and scratched product after paying money?  

Solution of your complaintNew brand UPS has to be given 
ActionConsumer Court 
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