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Reliance

Posted bySanjeev K Baranwal 
Organization / Product Details
Organization Name
Reliance
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionReliance USB Datacaed EC325
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeWho are able to solve the problem 
Complaint Details

I hold a Reliance Data card 9341364010 EC325 USB type. No body is repairing the set. I am facing it hardware problem from 2nd Nov 2008. Since I was outside Bangalore so On 15th I went to reliance Web world JP nagar branch they said to go to authorized centre in Infantry road (Redington India) since Data card was not giving any signal. Redington person on the front desk told me that they will not repair the Datacard and they can only replace it if it is under warranty. I went back to JP nagar office the same day and now they told me to purchase new one with new no. My card is not under warranty. then I visited rel web world Padmanabhanagar office he has forwarded my request to Customer care and told me that some person will visit my place to fix the problem that doesnít happen. 21st I requested customer care again. They told after 120 hrs they will give me a call. Nothing happened and when I contacted them after that they told to visit the nearest web world again. I am in loop now. 28t again I placed same request. And they told only auth centre can do this and if they are not doing then itís my problem then. You can see the requests and complaints given by me to the customer care because I cannít see it anywhere.
 

Solution of your complaintSend someone to repair the same and refund my rent money from 15th Nov 2008 to till date when(15th as said) I first visited your reliane webworld JP Nagar bangalore branch who send me to the Authorized service centre Redington India, Infantory Road, Bangalore. 
ActionI will go to Consumer Forum 200% and take into loop everybody I had interacted with either Reliacen webworld/ custmer care executives/ Redington India frontdesk peroson. 
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