On April 4, 2006 I noticed a withdrawl from my personal account for $21.95 with only a 1-866 number. I called the number and spoke with two different representatives who both told me that I could not speak to a manager, but could be put on the "call back list". I was assured that I would be called back with 24-48 hrs. Of course nobody called. I was told the managers name was Tina. I asked for my money to be refunded and they told me "you have to request a refund w/i 7 days", and since I had not requested it from the time I signed up for the service (allegedly on 3/28/06). I never signed or authorized for them to withdrawl anything from my account. I am very unhappy with this, I do have identity theft protection and intend to exhaust every possible effort for them to be "found out" and hopefully prosecuted.
Solution of your complaint
Hopefully, investigate this company and possible law suit.