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samsung india

Posted byS.M.AKBAR 
Organization / Product Details
Organization Name
samsung india
Organization e-Mailakbarthegreat@yahoo.com 
Product/Service DescriptionDVD-P480
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeePRITHIVI RAJ- CHENNAI 
Complaint Details

SIR
I BOUGHT A DVD PLAYER WITH USB PORT.THE MANUAL SAYS IT CAN PLAY DIVX AND MOVIE FILES. BUT IT DOES NOT PLAY AS IT SAYS.SO I CALLED SAMSUNG CUSTOMER CARE
(COMPLAINT NO:8407693456) AND THEIR TECHNICIAN REPLIED THAT " THEY HAVE MENTIONED BUT IT WONT WORK" I WAS SHOCKED TO GET THIS ANSWER FROM SAMSUNG.THEN HE SAID HEWILL COME THE NEXT DAY,BUT HE HASNT TURNED UP. IS SAMSUNG A REPUTED COMPANY HAVING THE PROSPECTS TO EXPAND ITS SALES OR IT IS PLANNING TO CLOSE DOWN BECAUSE OF ITS INEFFICIENT MANAGEMENT. 

Solution of your complaintI WANT THE FUNCTIONS IT PROMISES ,TO BE PROVIDED OR REPLACE ANOTHER DVD WHICH CAN PLAY THE FUNCTIONS OR COMPENSATE FOR THE AMOUNT OF TROUBLE GIVEN BY THEM. 
Action I AM PLANNING TO APPROACH THE CONSUMER COURT. 
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