I bought some Reebok articles from 'Adis, SCO 35, Sector 11, Panchkula' on 25.11.2007, one of these articles was Pullover (Article Code MSS7318 005) worth Rs.1699/-. This pullover found to be defective since its neck was not properly woven due to which woolen threads started to disentangle when it was worn on the first instance. I reported the matter to Adis on the next day which took the pullover back with an assurance of replacement of the same article. I made several visits but at last was told that the same article was not available and asked to take some other article. No other pullover at the store was found to be attractive enough to me and I requested the store owner to refund the money which he flatly refused to. I also approached the distributor of Reebok having its office at Chandigarh but to no use. Having no alternative I asked him to give me a credit note so that another pullover may be taken when fresh stock arrives. The owner gave a credit note and told that new stock would reach shortly and I can get my choice article. I made daily visits to the store but no fresh stock of pullover arrived. Since the winters were running out, having no option I took a pullover (Article Number MSS7314 021) against that credit note.
My worries did not end here. This pullover also found to be defective and its threads torn unevenly due to which the pullover became unusable after a few uses.
It is relevant to submit that the pullover has been worn only a few times which can also be gathered from the fact that it was taken on 18.12.2007, when the winter was almost ending, and now the winter has just started. Further, a branded pullover is supposed to be of good quality and supposed to remain usable for long but that did not happen here.
I have tried to locate the complaint mechanism of Rebook India on its website but could not found the same.