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Now own, earlier purchased through ICI India Limited, Calcutta

Posted byc mahadevan 
Organization / Product Details
Organization Name
Now own, earlier purchased through ICI India Limited, Calcutta
Organization e-Mailcmahad@yahoo.com 
Product/Service DescriptionMaruthi Zen,VX, MH, 1999 MODEL, WB-02/J/2863, NOW REG NO IN KERALA IS KL-07-AH-1612
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company EmployeeFirst time 
Complaint Details

The Maruthi ZEN model MH purchased through Jalan Distributors of Calcutta when I was in ICI India Limited, Calcutta. I had purchasedthe car(WB-02/J/2863 from the Company when I retired in 2001.The current registration numbr in Kerala is KL-07-AH-1612. The car gave good service till now but in Dec 2005 one day one tyre was found showing slight crack on one side. I had shown it to the Popular Car service (Maruti Dealer), Ernakulam who had a free check up compaign at Alwaye. They had examined and told that the tyre developed crack due to alignment problem. I have been using the car myself only through good road and surprisd to notice the crack in the tyre. MRF Job NO 10609 Dt 15 12 2005.
As I was away from here I could not write to you earlier.
I got it checked and did the alignment at MRF centre, Alwaye at the Tyre clinic(Tel-0484-2629945). They had thoroughly checked the tyres and reported hat that two tyres have developed slight crack and side eroded due to alignment problem.(
The car has travelled only about 19,000 km as I do not use much after retirement. I was told that the guarantee for the tyres is till 50,000 km and both tyres had become bad after 19,000 km only.

I can send the test report from MRF if you need and they recommended to replace both the tyres.
I request you for free replacement of both the tyres as the damage is due to poor tyre quality. They are JK tyres
Thanking you
yours faithfully
C Mahadevan
1C Periyar Paradise
Club Road
DESOM.P.O
Alwaye, Ernakulam District
Kerala State,Pin-683103
Tel 0484 2603576
 

Solution of your complaintGive me two tyres as Free replacement as both have failed before 50,000 km run. 
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