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Complaint Details
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NOKIA

Posted bySiddharth P Baldota 
Organization / Product Details
Organization Name
NOKIA
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionNokia 6110 Invoice nos - SI-Bsk-824 dated 01/06/2008
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeeprakuthi S V mobiles bsk 3rd staage bangalore 
Complaint Details

On 5th Nov 2008, I started having network issues with my handset. The network was barely showing any bars. I have 2 Nokia 6110 handsets. One is still working fine. other one has issues. The issue is intermittent. My phone goes out of range for hours together.
At first when i contacted nokia Cust care, they said its network issue on the part of Airtel. So we went ahead and changed the sim card immediately with airtel, still the issue persisted. then on 10th nov i stepped in S. V Mobiles S. V Mobiles, #12, Maruthi Arcade, 100 Ft. ring road, BSK - 3 stg., Bangalore - 76. Then they accepted the same for repairs. Then they returned it to me saying the issue was solved. On the same day after 1 hr i returned it back to them for the same issue Jobsheet nos 293434038/081125/20. Then they returned it back to me on 6th Dec. I used it for a day and found out that the issue still persists. Time and again i called the nokia helpline at 30303838. 2-3KMXXP 2-3JGTC7 and 2-3IOVH were the complaint nos given to me. They said they would help me, escalate the issue etc but still no avail. Today on 8th Dec I handed it back to them for repairs Job Sheet nos 293434038/081208/6. They refuse to accept that there is an issue. they are refusing to give the contact nos of their manager.

 

Solution of your complaintReplace my handset with a brand new 6110 Navigator, or refund me Rs 15,000 
Actionapproach court of law 
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