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Ford Lincoln Mercury

Posted byEvelyn Shelton Gavender 
Organization / Product Details
Organization Name
Ford Lincoln Mercury
Organization e-Mailjgavender3@peoplepc.com 
Product/Service DescriptionMercury Grand Marquis fuel tank kit
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeAll employees 
Complaint Details

I own a Mercury Grand Marquis. CNN ran an article about rear end collisions (over 60mph) resulting in fires and ultimately deaths by fire. They stated all police cars in this series have been fitted with gas tank protection kits for this reason.

My husband and I have called, Emailed repeately over a six week period to find out where we can purchase this kit to no avail. We have called " Ford" and every dealersip in the South Florida area with no luck.

We have received such replies as " call 1-800-we-don"t care" from a parts person to a reply of " Lady the back seat in police cars are different than your car" face to face from a service person. How stupid do Ford employees think the public is?

The emails to Ford have been answered " your comments have been directed to the appropriate department." Furthermore, that police cars are at high risk for high speed rear end crashes. I dare anyone at Ford to drive this car on I-95 in South Flordia and not keep it at 70mph. My husband and I are Road Reps., and drive approximately 40,000 miles a year. Guess how many of those miles are at speeds of over 70mph? It is no wonder Ford is in the shape they are, they treat the consumers like idiots!

My husband and I are long time Ford people, no more! Hello Japan! To each and every soon to be unemployed Ford worker, we consumers are fed-up the treatment! 

Solution of your complaintThe usual lip service! 
ActionI am not willing for my husband or I to be bar-b -qued in this vehicle due to Fords lack of concern for the consumer. As with any other company the law of averages bear out the cost of this company doing something about the problem. Each communication that we have received from Ford is documented in a file, as well as the date of the CNN segment. Should anything happen to my husband or I our children have orders to sue the hell out of FORD! In the interim I am posting a complaint with every site I can find on the internet!  
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