|Reason for Complaint||Customer Service |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee||Sandeep Tripaty, Paras & Abhay Kamble |
I had applied for Reliance data card via net on Nov17 (2 month free access) for which I never received a return email or call regardig the receipt of the payment or when will the data card be sent to me. After 1 week I get a call from one of the representative Mr Sandeep Tripaty reg my data card which was delivered on Nov 25th without the phone no and pin when contacted he said to talk to Mr Paras regarding avtivation of the card and they have my phone no & pin and will do the needful on Nov 27th I tried to install with the help of instruction provided by Paras. The data card was helpful only for installation I was unable to connect to the net and the data card just went off. When complained Paras said Sandeep T will collect it and give it to the service center as there may be minor problem in the data card and the same will be repaired or replaced.
He took my data card on Nov 30th and by this time the status shows that my account is active where in I have not yet used my account. I was assured that I will get get the data card within 2 days but till date I have not received every time I have to call up Mr Sandeep or Paras to check the status secondly there is ignorance of my calls and the way they speak it makes you feel that we never told you to purchase the card since you have purchased its not our headache. I have once been advised to go to the service center get the status.
I have been following up with the call center whose service is worst luckily I got the complaint department no - 32978900 this number is either switched off or engaged one has to keep on trying. On this number I spoke to a officer Mr Abhay Kamble and logged a complain -81876620 who took this matter little seriously but no success.
Can Any one at Reliance take serious action on this matter??????
|Solution of your complaint||Replace the card imediately. |
|Action||Consumer Court |