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Complaint Details


Posted byPartho Saha 
Organization / Product Details
Organization Name
Organization e-Mail 
Product/Service DescriptionKenstar Fully Automatic, Top-loading
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company Employee 
Complaint Details

I had purchased a Kenstar washing machine( Fully auto - Top-loading) in November, 2002 at Lucknow itself. Last 5 years, I was in Murshidabad, W.B. and although there was no local service station for a large part of the 5 years, we somehow managed to use it with the help of local technicians since there was no major problem.
On being transferred back to Lucknow in July this year I found the machine giving problems. First, the motor was not moving at all. Then there was problem with either the drier(not working) or the heater - alternately. I have traced the agency which is supposed to be the authorised service station of kenstar. Since the machine was already more than five years old it was categorically told that I was interested in repair only if the cost was reasonable and the repair likely to be long-lasting. I have already spent Rs.3000/- and now waited for over 5 months. The technician has visited our house more than 10 times, the machine was also carried to the workshop. The PCB as well as the motor have been replaced on a trial basis. However, they have so far been unable to solve the problem. 

Solution of your complaintThe machine should be repaired or else the money expended by me on repair should be refunded. I may, at least, please be advised if I should still hope for remedy or sell the junk standing in my courtyard. 
ActionI shall campaign against Kenstar till they stop selling their products in India. 
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