|Posted by||Partho Saha |
|Organization / Product Details|
|Organization e-Mail|| |
|Product/Service Description||Kenstar Fully Automatic, Top-loading|
|Warranty Status||Not Under Warranty.|
|Reason for Complaint||Customer Service |
|Complaint Rating||9(in a scale of 1 to 10)|
|Name of the Company Employee|| |
I had purchased a Kenstar washing machine( Fully auto - Top-loading) in November, 2002 at Lucknow itself. Last 5 years, I was in Murshidabad, W.B. and although there was no local service station for a large part of the 5 years, we somehow managed to use it with the help of local technicians since there was no major problem.
On being transferred back to Lucknow in July this year I found the machine giving problems. First, the motor was not moving at all. Then there was problem with either the drier(not working) or the heater - alternately. I have traced the agency which is supposed to be the authorised service station of kenstar. Since the machine was already more than five years old it was categorically told that I was interested in repair only if the cost was reasonable and the repair likely to be long-lasting. I have already spent Rs.3000/- and now waited for over 5 months. The technician has visited our house more than 10 times, the machine was also carried to the workshop. The PCB as well as the motor have been replaced on a trial basis. However, they have so far been unable to solve the problem.
|Solution of your complaint||The machine should be repaired or else the money expended by me on repair should be refunded. I may, at least, please be advised if I should still hope for remedy or sell the junk standing in my courtyard. |
|Action||I shall campaign against Kenstar till they stop selling their products in India. |