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Complaint Details
Pending

INDIAN RAILWAY

Posted byRAJESH ARORA 
Organization / Product Details
Organization Name
INDIAN RAILWAY
Organization e-Mail 
Product/Service Description PNR NO4513913829
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeRAILWAY MINISTER 
Complaint Details

I RAJESH ARORA WAS ON TOUR TO PILGRIME WITH MY WIFE ,SON (OF 4YEARS), OLD MOTHER OF AGE 62YEARS HAVING DIBETES.WE ALL STARTED OUR FROM AMRITSAR TO RAMESHWARAM ON 28NOV08. WHILE RETURNIG FROM RAMESHWARAM ON 3DEC08 WE FOUND THAT WAITING ROOM OF RAMESHWARAM RAILWAY STATION IS LOCKED. I APPORACH TO DUTY STATION MASTER AND STATION MAGAR SHOWED HIM MY VALID AC 3 TEAR TICKET ASK HIM FOR OPENING WAITING ROOM . THEY SHOWED NO RESPONCE .THERE WAS NO TOILET FACILITY IN RAILWAY STATION AND MY MOTER IS DIBETIC PATIENT AND SHE USED PAY AND USE TOILET OUTSIDERAMESHWARAM RAILWAY STATION.
I ASKED DUTY STATION MASTER AND STATION MANAGER FOR COMPLAIN REGISTER FOR LAUNCHING COMPLAIN.THEY REFUSED TO GIVE COMPLAIN REGISTER USED DIRTY WORDS AND THREATEN ME. I AFRAID I COULD NOT SLEEP WHOLE NIGHT IN TRAIN FEELING UNSECURE.
ON REACHING CHENNAI EGMORE ON 4DEC08 I APPROACH DUTY STATION MASTER FOR LAUNCHING COMPLAIN BUT HE ALSO REFUSES BY SAYING THAT RAMESHWARAM COMES IN MADURAI REAGION.
ON REACHING TO DELHI ON 08DEC08 AT NEW DELHI RAILWAY STATION I AGAIN APPROACH TO DUTY STATION MASTER HE ALSO NOT REGISTER MY COMPLAIN BY SAYING NOTHING WILL HAPPEN YOU GO.
STRICT ACTION TO BE TAKEN AGAINST DEFAULTERS .THE BIGGEST FAULT IS THAT THEY ARE NOT REGISTERING COMPLAIN 

Solution of your complaintSTRICT ACTION TO BE TAKEN AGAINST DEFAULTERS . CRIMINAL CASES TO BE REGISTER AGAINST STATION MANAGER AND STATION MASTER OF RAMESHWARAM. APPOLIGY FROM MY OLD MOTHER WHO REAILY FACES THE PROBLEM. 
ActionAT PRESENT CON NOT SAY 
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