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Complaint Details
Pending

AIRTEL

Posted byJayapaul 
Organization / Product Details
Organization Name
AIRTEL
View all Complaints against this organization
Organization e-Mail 
Product/Service DescriptionPostpaid connection
Warranty StatusNot Under Warranty.
Complaint Details
Reason for ComplaintReliability 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeCustomer care 
Complaint Details

I contacted a AIRTEL AGENT for a postpaid connection and took a connection from him giving address proof and identity proof.
Apparently, the AIRTEL AGENT misused my address proof to take another postpaid connection. Strangely, I received bill for that fraud number only after 3 months and immediately i complained Airtel Customer care. The fraud number was not reachable because airtel seems to have disconnected that number because of bill due. I tried contacting that AIRTEL AGENT, and he acted innocent and was not reachable thereafter.
Receiving the complaint, customer care said that they would take care of it, but it went unresolved. Again I complained airtel customer care, and they replied the same that they will resolve, but it continued to be unresolved.
And then, I informed that i would disconnect my original number, after which they assured me that they would resolve the issue. But i still get bill for that fraud number(9008333226).

In the first place, i perceive that AIRTEL is NOT a TRUSTWORTHY company (because of its FRAUD agents), and on top of that its Customer Care is PATHETIC.

Not sure when this torture would end...

Please take extra care while contacting AIRTEL agents (avoid if possible). Also, avoid AIRTEL itself.

 

Solution of your complaint1. I dont want to hear anything about the fraud number(9008333226). 2. I want an assurance from Airtel that they can be trusted. 3. I want the Airtel to take action against the "airtel agent" who misused my identity.  
Action1. Terminate my original connection. 2. Will be ready to go to consumer court against Airtel. 
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