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rediff shopping

Posted bychandni vajir 
Organization / Product Details
Organization Name
rediff shopping
Organization e-Mail 
Product/Service Descriptioni shopped online a vacuum car cleaner from rediff shopping and found it in non working condition and customer care does not care to reply.
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintPerformance 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company Employeenancy- customer care executive. 
Complaint Details

i placed an order for car vacuum cleaner with poerful torch light on 09/12/08. and opted for cash on delivery. i was not handed over the product by the TNT COURIER boy before i paid the sum of RS. 470/- by CASH INCLUDING HANDLING AND SHIPPING CHARGES. when i tried using the equipment i found that it was in a NON-WORKING CONDITION. and then i tried calling rediff customer care nos.24449144/244461444 and spoke to nancy but no satisfactory reply.  

Solution of your complainti want refund ...and not replacement because i don TRUST then any more. 
Actioni want to fight against it...i wil use my consumer rights. 
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