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Complaint Details

Jagat Jeet traders

Posted byRajinder Singh 
Organization / Product Details
Organization Name
Jagat Jeet traders
Product/Service DescriptionAirtel no.01714003653- Getting it disconnected for reasons call at 09215543653
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Harpal and Miss Ruchika of Ambala Office 
Complaint Details

We had got our internet connection disconnected around 3 months back on the landline airtel phone no. 4003653 itself. The existing plan of internet and voice services was changed to only voice service plan for Rs. 499.00 per month but no action was taken. While paying our Nov Bill iI called your complait office and spoke to Mr. Rajiv Chopra, who understood the problem and gave me a waver of Rs. 200.00 on the existing bill and asked me to deposit the existing bill in the Ambala Cantt office and get a copy of the application signed from Miss Ruchika, a front desk operator who would degrade my internet cum voice plan to just a voice plan of Rs.499.00. Miss Ruchika took more than 15 min to understand what was written in my application. She started calling, first Mr. Rajiv's office and then Mr. Harpal's office for further clarifications just wasting my another 15 min. She would not sign my application and kept on insisting that I write another application just for plan change and should not give all the details that had happened with me. After her not agreeing I told her that I would be forced to disconnect my connection. She contacted Mr. Harpal but it seemed they were more concerned about their chair than their customer. 

Solution of your complaintAt least, thay would be more concerned about their customers than their chairs, ONLY if the higher authorities ask them to pull up their socks.  
ActionI have already taken an action. I am paying the full amount till today, due to Airtel, and asking these unconcerned front desk operators to disconnect all my airtel services and saying good Bye to Airtel for good. 
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