IDEA CELLULAR COMPANY LTD
|Posted by||Udai Chaudhary |
|Organization / Product Details|
|IDEA CELLULAR COMPANY LTD|
|Organization e-Mailfirstname.lastname@example.org |
|Product/Service Description||tariff plan|
|Warranty Status||Not Under Warranty.|
|Reason for Complaint|| |
|Complaint Rating||1(in a scale of 1 to 10)|
|Name of the Company Employee||customer care executive |
The customer care executive told me that the new tariff plan with highly reduced rates will be applicable on payment of Rs. 500/- only. While paying cash it was confirmed by them it is valid for Prepaid connections and a duly filled up Customer application form was also given to me.
When i dint get any confirmation call i called up the customer care of Idea co and it was informed to me that the plan is only for Post Paid Connections. When i demnded my money back it was told to me that the money cant be refunded and either i have to take a new SIM Card or have to change my connection to Post Paid. Also the person who collected the cash from me gave false telepnone numbers. My customer Application Form number is 22220.
|Solution of your complaint||Clearly tell the customer all the terms and conditions beforehand. |
|Action||Will tell all my freinds, relatives and acquitances NOT TO BUY IDEA CONNECTIONS. |