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Complaint Details


Posted byRudrakshi Warikoo 
Organization / Product Details
Organization Name
Organization e-Mailrudrakshi_warikoo@hotmail.con 
Product/Service DescriptionDr.Morepen/Digital Thermometer/T12/17627
Warranty StatusUnder Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating9(in a scale of 1 to 10)
Name of the Company EmployeeTimothy Murthy(claims to be Manager) 
Complaint Details

On 7th Dec I brought this digital thermometer from your Cosmos Kundanahalli branch of big Bazzar,Bangalore.This thermometer had defects---its display screen was bent and the battery was drained and the temperature display is only in centigrade while as before buying the sales lady on the counter told me that it will display temperature in both deg F and deg C.Mind you this amounts to selling the product on the basis of wrong specifications, which in itself means cheating the customer.
Today on 12th Dec, I went for replacement and I showed all defects to Timothy. He started searching for some non-defective piece and there was not even one. He showed me at least 4-5 pieces and all of them had either bends or scratches on the screen, the battery is drained and of course it does not display temp in deg F which is the only way to measure temperature related to illness. I spent 45 min patiently waiting for a good piece and it never came and he was searching in whatever stock was in the showroom and then he even went to warehouse where he searched in the new stock as well. But not even one piece was defect free. Then I asked Timothy to give me a receipt of this amount keep the thermometer and I will buy something else in lieu of this. This said and he takes a u-turn claiming there is no defect in the product and I should go to the warehouse with him to search a non-defective piece, if I feel it is defective. This is absolutely ridiculous and disgusting.

Solution of your complaintTake the defective product back and give me a receipt of this amount and I will buy something else 
ActionGo to consumer court 
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