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John Lancaster Toyota

Posted byKaren Woodruff 
Organization / Product Details
Organization Name
John Lancaster Toyota
Organization e-Mail 
Product/Service Description06 Toyota Corolla
Warranty StatusNot Under Warranty.
Complaint Details
Reason for Complaint 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMultiple persons 
Complaint Details

I just wanted to inform people of how thoroughly disgusted I am with the purchase of my 2006 Toyota Corolla from John Lancaster Toyota-Madison WI. In 2006, I did an extensive amount of research on cars that I was looking towards purchasing. I went to Lancaster due to it's location. I test drove one vehicle and fell in love with my Corolla. I decided to buy it and even had it customized by putting leather seats in it. I recall the salesman telling me that if I did the required maintenance, I could expect to drive the car over 200,000 miles. Over the last 2 years I have come to call it my cute little piece of shit. It has given me nothing but headaches and has cost me countless dollars in repairs. I also swear that the people at the Lancaster Service Center sabotage the car. Every time I get something fixed, the next month something else goes wrong with it. Mind you, this is a car with less than 50,000 miles on it. This last repair cost me close to $400 dollars-2 weeks before Christmas. Do you think the service people were sympathetic?....Hell no!!! Oh, wait, the cashier gave me some Kleenex when I started to cry. I forgot about that.
As of late, I have even considered smashing the thing into a tree. I just can't afford to keep dumping money into it. Lancaster is trying to suck me dry.
I work at a very large company where the thousands of employees have been relatively unscathed by this recession that we are having. Often people discuss purchasing vehicles. You can better believe that I will be a one woman crusade steering people as far away from John Lancaster Toyota as possible. I can only cross my fingers and hope that more people decide not to do business here. I would love it if they went bankrupt. In my mind, these people cost my son his Christmas. I bought a LEMON and I am paying for it with no help from this company. Of course, their excuse is always...."That's no longer under warranty" Give me a break. I've been having problems since 20,000 miles. I have a list of all of the service that's been done. I am just sick and tired of dealing with these greedy people that obviously care nothing about their customers. I will never, ever buy a car from this company again and hope that other people looking at Lancaster will go somewhere else. 

Solution of your complaintLancaster should take the car back and give me a new one. I've probably already paid for one. Or, at least, reimburse me for the money I have spent on ridiculous repairs. 
ActionI give up. I will continue to tell people about my experiences with Lancaster and hope that my word of mouth costs them thousands in sales that they could have had. 
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