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TATA INDICOM

Posted bydarshan 
Organization / Product Details
Organization Name
TATA INDICOM
View all Complaints against this organization
Organization e-Mail 
Product/Service Descriptionpre-paid to post-paid
Warranty StatusDo not know.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeMr. Nitin abd Rahul 
Complaint Details


I am Darshan using Tata Indicom prepaid no. 9250941149. I was happy with this prepaid.

I got an offer call from tata indicom to convert my existing prepaid connection to post paid.they offer me very good plan stating I am offered business 299 plan in which i'll get tata to tata local unlimited calls free, talktime of worth Rs.250 (for which local call would be 50 paise ) and my existing number will be same. For wich i have to pay Rs.600 (100 for SIM AND 500 for security, and they said 500 will be refundable which will be adjusted in my 2 bills)

I was happy to listen all this. i got the Sim on moment when i fill the application form (no.01372761, dated:19/09/08). For all this i didn't have to visit any tata indicom office.everything was done personally from my office.

Now i started to get verificatio call and the truth came to my way, ie
1. Rs. 500 is refundable only after when i wish to discontinue my services,
2. I have to pay Rs.99 to get Tata to tata free local calls unlimited

Even i was agree on these term but in last they told me that my number will be changed. So i refused to get postpaid and said to return my money.
Now i started to get call from customer care that sir please continue with this plan your number wont be change.

So i agreed on this condition also but my Sim was not activated.
I have given documents one more time.
I got a l tata indicom(dated- 29th September,2008, account no 901403799 and del no 9212087268) stating that my no is 9212087268

How is it possible that my no is changed.

I tried to contact customer care many times but from prepaid they dont take post paid complaints and when i call from land line they give me the no of marketing helpline which deals only in new connections.

even on 10th october,2009 i got a message form tata indicom that my postpaid connection is activated and my no is the same ie 9250941149.

I tried to contact post paid customer care but failed.
then i contacted through the post paid sim , the executive said my no is changed to 9212087268.I filed complaint giving my application form no. 01372761.

I was given the complaint no 141450047 with saying this they will take any action within 4 days.

Even online complaint/feed back is not working properly.

i got my bill they have charged too much for SMSs which they promised to be free for Rs.50 per month.

I am still SMSs from tata indicom stating thank you for visiting tata indicom and oyur credit limit is approacing etc etc.

I am still unable to contact post-paid customer care

nodal officers still make fake promises to solve this idspute within 24 hrs

outgoing call have been barred on my phone due to non-payment of bill.

 

Solution of your complaint1. Re-activate my barred outgoing calls 2. Refund of my Rs.600/- 3. Waiver of wrong charged SMSs 4. Enable connection post-paid customer-care 
ActionGo to consumer court or police against all these false commitments, poor customer services and over chaging and harassing customers 
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