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Complaint Details


Posted byAudrey 
Organization / Product Details
Organization Name
Product/Service DescriptionKenmore Microwave Oven
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintCustomer Service 
Complaint Rating10(in a scale of 1 to 10)
Name of the Company EmployeeDJ - Customer Service 
Complaint Details

I bought a microwave oven at Kmart 6 months ago, it just stopped working. I got out the book, spent an hour on the phone with Sears/Kmart customer service, got transferred 3 times, and ultimately ended up with "D. J." from Kmart Customer Service. I told him the microwave was 6 months old and I had the box. I told him I did not have the receipt, I said if I take it back to Kmart, will they exchange it for me? He said yes, just take it back and they will exchange it. My car is a long walk from where I live, I lug this huge box back to my car, up to Kmart (Streetsboro, OH) and in to the store, for them to just tell me sorry, we have a 90 day return policy. Then, why after I spent an hour on the phone would the customer service guy tell me to take it there? I never would of gone through all that trouble otherwise! The store manager; Chris was quite a little twerp. He just kept pointing at a sign that said 90 day return policy. Went back home called customer service and all I got was I don't know why he told you that, but you'll have to call the manufacturer (Kenmore, I don't recommend them) and get it serviced! It supposedly had a 1-year warranty when I bought it I canít believe they wonít exchange it Ė Microwaves should last longer than 6 months! I donít want to know where I am going to have to drag this thing next and how long it will take. I am so pissed! I use it everyday. It is almost Christmas, my car needs repairs, I would like to buy my family Christmas presents, and now I have to replace a 6-month-old microwave that had a 1 year warranty? 

Solution of your complaintEither exchange it for one that works or give me my money back so I can go buy one that works. 
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