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Complaint Details


Posted byRavi vij 
Organization / Product Details
Organization Name
Product/Service Descriptionmobile(SSN #. J600GSMH)
Warranty StatusUnder Warranty.
Complaint Details
Reason for ComplaintQuality 
Complaint Rating1(in a scale of 1 to 10)
Name of the Company Employeecustomer care 
Complaint Details

To whom so ever it may concern.
I bought a Samsung mobile from your company around 7 months back. Iíve been using your products from last 10 years. Every time I buy any white good and thatís always Samsung. I am using Samsung LCD, Samsung A.c., Samsung Fridge and Samsung VCD Player too. I trust this brand very much and I always advise my friends to buy your products. However, this time your services ruined my interest and that made me feel very upset. The day I bought the cell, it started giving me troubles. It started hanging in between my calls. And when I contacted the hot spotís sales executive at sec.15 Faridabad, he advised me to contact Samsung Service station. Then I contacted your service station and they told me to get the original copy of bill such that they can entertain me. However, that bill got misplaced some how and I pleaded them very much but they didnít heard me and they refused to help me with that. But does that mean I never bought that cell from you guys?
Now, there is a last hope from you guys from where I can get help. Now the scenario definition on customer is ďSingle customer is a valuable customerĒ. As I am a part of one of the leading companies like yours and that is ABB India. My mobile description is given below:
Mobile Model: SGH J 600.
S/N RVQQ108874L
Yours truly,
Ravi Vij
ABB India.
Contact Number:09871791206

Solution of your complaintneed a replacement. 
ActionMy faith towards SAMSUNG will go cracked and I never buy a single product through that company 
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